भुगतान वापसी की नीति
At Vonmählen, we strive to ensure your complete satisfaction with your purchase. If, for any reason you are not satisfied with your order, we have a straightforward refund policy in place to make the return process as easy as possible.
30-Day Easy Return We offer a 30-day return period, starting from the date of purchase, for eligible items. If you change your mind about your purchase or are not completely satisfied, you can return the item within 30 days for a refund. To be eligible for a return, the item must be in its original packaging and in a saleable condition.
How to Initiate a Return To initiate a return, please follow these steps:
- Ensure the item is in its original packaging and in a saleable condition.
- Contact our customer service team at [email protected] and provide your order details, including the order number and your contact information.
- Our customer service team will provide you with further instructions on how to proceed with the return, including the return address.
Refund Process Once we receive your returned item and verify that it meets the return eligibility criteria, we will process your refund. You will be notified via email regarding the approval or rejection of your refund request. If approved, the refund will be processed to your original method of payment.
Please note that it may take up to 10 business days for the refunded amount to appear in your account, depending on your bank's processing time.
Return Shipping Costs Please be aware that customers are responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment, as we cannot guarantee that we will receive your returned item.
Exceptions While we strive to accommodate all returns, there are a few exceptions to our refund policy:
- Items that are not in their original packaging or are not in a saleable condition may not be eligible for a refund.
- Personalized or customized items cannot be returned unless they arrive damaged or defective.
- Products purchased from retailers other than vonmahlen.com.au should be returned directly to the retailer according to their respective refund policies.
Contact Us If you have any further questions or require assistance with a return, please don't hesitate to contact our customer service team by submitting a request. We are here to help and will be happy to assist you.
If your product is damaged on arrival or your return is the result of some other complication, please begin by submitting a request so our team can make the appropriate arrangements prior to you returning the item.
Thank you for choosing Vonmählen.
Sincerely, Vonmählen Customer Service Team